Customer Service Representative/Inside Sales

Job Description – Inside Sales Representative

Title

Inside Sales Representative

Reports To

Branch Manager

Summary

The Inside Sales Representative is responsible for selling industrial products or services through telephone sales. The Inside Sales Representative will reach business targets through excellent telephone sales and communications skills.

Job Duties

• Consistently conveys that customers are the highest priority.
• Respects the customer's needs and expectations and will inform customer if these cannot be met.
• Communicates in a manner that promotes and sustains customer satisfaction and encourages team members to do the same.
• Has a good understanding of product line features and benefits and uses that knowledge to optimize sales with each customer.
• Meets or exceeds productivity standards that have been established.
• Collaborate with Branch Manager to determine necessary strat...