Job Description

Job Description

Customer Service Representative

Objective

As a Customer Service Representative, you will provide exemplary customer service for all internal and external customers by utilizing in-depth knowledge of our products, programs, and team members within the organization. The role of a CSR is based in a distribution branch setting and provides a wide scope of work in the areas of customer service, inside sales, warehouse, basic operations, and some administrative support. This key role provides individuals with the opportunity to learn and grow with the organization, and the ideal candidate will have a working background in industrial insulation, building materials, and/or the plumbing/HVAC industry.

Essential Job Functions

  • Interact with customers to establish ongoing value-added relationships (over the phone, via email/fax or walk in)
  • Receive and process sales calls, quote requests, and product orders through delivery
  • T...
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