Job Description

Sim Local is one of the world’s largest mobile connectivity providers in the travel sector and the global leader in travel SIM and eSIM retail.

Role

We’re hiring a Customer Support Specialist to join our remote support team. You’ll handle customer conversations across chat, WhatsApp, and email, uphold high service standards, and help us deliver a best-in-class experience for travellers.

Schedule

  • 5 shifts per week with 2 days off
  • Weekend and bank-holiday availability required (rota basis)

Responsibilities

  • Manage customer enquiries via Zendesk (chat, WhatsApp, email)
  • Resolve issues, handle complaints, and follow through to closure
  • Juggle multiple simultaneous conversations with accuracy and pace
  • Meet or exceed KPIs (e.g. CSAT, first response time, resolution time)
  • Partner closely with Retail, Operations, Sales, and external stakeholders

Qualifications ...

Ready to Apply?

Take the next step in your AI career. Submit your application to Sim Local today.

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