Customer Service Representative with Dutch

Location: Almancil (Hybrid)
Languages Required
Dutch & English

About The Position
We are currently hiring experienced Multilingual Customer Service Agents to join an expanding international support team based in the Algarve. In this role, you will provide high-quality customer assistance through phone, email, and live chat, ensuring a positive customer experience and high satisfaction levels.

This is a hybrid position, with initial training delivered on-site, followed by a flexible home/office working model.

Main Duties

• Provide excellent customer support across voice, chat, and email
• Handle both inbound and outbound customer interactions in a professional manner
• Aim to resolve customer issues on the first contact whenever possible
• Manage complaints and escalations with a calm and solution-focused approach
• Log and update customer information accurately using CRM and ticketing platforms
• Work accordi...