Job Description
Job Title: Customer Service Representative
Location: Wheeling, IL
Industry: Transportation/Logistics
Pay: $20-21/hr (based on experience)
Benefits: This position is eligible for medical, dental, vision, and 401(k).
Job Description:
The Customer Service Representative will create exceptional customer experiences by managing requests and keeping customers informed every step of the way. In addition, be the go-to problem solver who thrives in a fast-paced environment, delivering quick resolutions and making every interaction count.
Key Responsibilities:
- Respond to customer and partner inquiries via phone, email, and chat regarding shipment status, scheduling, claims, and service issues.
- Manage and monitor delivery and pickup appointments to ensure timely coordination.
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