Job Description
Description
Answer incoming phone calls from members covered by our client company health benefit plans and identify the type of assistance the customer needs
Make outbound calls to members about their claims
Investigate requests and problems, with some assistance from others
Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
Intervene with care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance when needed
Assist and educate providers about the client benefit plan, including contracting opportunities with our company on behalf of the client
Job Type & Location
This is a Contract to Hire position based out of West Des Moines, IA.
Pay and Benefits
The pay range for this position is $16.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend o...
Answer incoming phone calls from members covered by our client company health benefit plans and identify the type of assistance the customer needs
Make outbound calls to members about their claims
Investigate requests and problems, with some assistance from others
Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
Intervene with care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance when needed
Assist and educate providers about the client benefit plan, including contracting opportunities with our company on behalf of the client
Job Type & Location
This is a Contract to Hire position based out of West Des Moines, IA.
Pay and Benefits
The pay range for this position is $16.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend o...
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