Job Description

Job Title: Customer Service Representative


Location: Waterloo, IA


Salary: $18-20/hour


Job Summary of the Customer Service Representative: The Customer Service Representative is responsible for providing support to the sales and service team in delivering professional and timely customer service to clients. This position requires a lot of attention to detail.

Job Duties & Responsibilities of the Customer Service Representative:

  • Complete tasks to service customers, such as renewal processing, processing of monthly reports, and certificate issuance.

  • Gather information for new business and renewal applications.

  • Prepare applications for submission to selected markets.

  • Process and follow up on insurance coverage change endorsements.

  • Initiate and monitor renewal processes.

  • Document all relevant contacts and developments to customer accounts on the Agen...

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