Customer Service Representative - Voice Process

Job description

Role Customer Support Agent

Location Hyderabad

Position summary:

A customer support agent in this role responds to customer queries over the phone

and email and provide support and resolution to existing/new queries on services

provided by the client.

The agent will play an integral role in improving the customer experience by

providing fast, friendly, and effective service with accurate and personal solutions

to customer inquiries coming from across the world, not just India.

Minimum eligibility:

1) Education: Graduation is Mandatory (No B-Tech /B.E/BSC)

2) Experience: Fresher/Experience (For B-Tech 1 year experience is mandatory

3) Shifts: UK Shifts (Rotational)

Roles and responsibilities:

1) Manage large amounts of incoming phone calls

2) Address customer complai...