Customer Service Representative – Voice

Purpose of Role: The role of Customer Service Representative is to manage customer interactions via the voice channel. As the first point of contact, the candidate will play a key role in resolving customer inquiries, providing accurate information, and delivering a professional and personalized phone support experience. This role requires excellent communication skills, patience, and a customer-first attitude.
Accountability & Responsibilities of Role:
 Handle inbound and/or outbound calls to assist customers with inquiries, issues, and service requests.
 Provide accurate, clear, and concise information regarding products, services, policies, or procedures.
 Troubleshoot and resolve customer issues efficiently while maintaining a positive tone and demeanor.
 Escalate complex or unresolved cases to the appropriate teams or supervisors when needed.
 Document all customer interactions accurately in the CRM or ticketing system.
 Follow defined scripts, guideline...