Customer Service Representative

Role Overview

Ecom Logistics is a fast-growing, tech-driven logistics company that helps e-commerce businesses deliver faster and smarter. Founded in 2017 in Toronto, we’ve quickly expanded across Canada and continuing to expand with innovation at our core.

We’re looking for a detail-oriented and proactive Customer Service Representative to join our growing team at Ecom Logistics! You’ll be the friendly voice and problem-solver between our clients, drivers, and operations teams - helping make every delivery smooth, every issue resolved, and every customer happy.

If you love staying organized, communicating clearly, and making things run like clockwork, this role is for you!

What You’ll Do

• Be the go-to contact for clients and partners - respond to inquiries by phone, email, or chat.
• Support onboarding of new clients and maintain shipment or customer records accurately and up to date.
• Track, update, and troublesh...