Customer Service Representative

HR Officer LFBA Group of Companies

Job Description

Government Mandated Benefits

• Manage inbound and outbound customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Resolve customer complaints and issues efficiently.
• Document customer interactions and feedback.
• Work collaboratively with team members to improve service quality.
• Maintain a positive attitude and professional demeanor.

Requirements:

• Educational Qualifications: Bachelor’s degree required.
• Experience Level: Less than 1 year of relevant experience preferred.
• Skills and Competencies: Proficient in customer service, scheduling, and back office support; familiar with Salesforce and digital marketing.
• Working Conditions: Office environment, flexible hours may be required.
• Qualities and Trait...