Customer Service Representative

Fully Remote - 9AM-5PM CST hours About the Role Seeking a Call Center Representative. Call Center Representatives provide accurate and thorough information on plan benefits, eligibility, and claims.You will handle inbound and outbound calls as well as respond to email inquiries from our customers. In this role, you may be responsible for developing process, call scripts, metrics, and desk top procedures. The role is responsible to deliver an exceptional customer service experience to our members and providers. This role reports to the Sr. Director Claims and Customer Support and Manager of Claims and Customer Support. Key Responsibilities Research, reviews and responds to inquiries received from members and providers. Employs active listening skills, demonstrates patience and empathy, and can handle difficult calls tactfully, courteously and professionally. Effectively manages escalations within the department by ensuring appropriate accountability, sense of urgency, communication and ...