Customer Service Representative

Description We are looking for a Customer Service Representative to support lease renewal efforts for a real estate organization in Tustin, California. This Contract position focuses on guiding residents through renewal options, answering questions with professionalism, and helping improve resident retention through timely, service-driven communication. The ideal candidate is comfortable handling inbound and outbound interactions, reviewing account details for accuracy, and coordinating with internal teams to create a smooth renewal experience.

Responsibilities:
• Prepare and send lease renewal offers to residents, ensuring all details are accurate and easy to understand.
• Contact residents by phone and other communication channels to discuss renewal choices, answer questions, and encourage timely decisions.
• Partner with colleagues and local market teams to support retention goals and help reduce resident turnover.
• Review upcoming lease expirations and month-t...