Customer Service Representative

Description We are looking for a Customer Service Representative to support a real estate and property organization in Tustin, California. This Long-term Contract opportunity is ideal for someone who enjoys helping customers, managing high-volume communication, and building positive client relationships in a hybrid work environment. The position includes on-site training during the first two weeks, followed by a schedule that combines in-office collaboration with ongoing customer support responsibilities.

Responsibilities:
• Handle a steady flow of incoming customer calls and respond to inquiries with professionalism, accuracy, and empathy.
• Make outbound calls when needed to follow up on service matters, address concerns, and encourage customer retention.
• Enter and update order information and customer records carefully to maintain accurate account details.
• Resolve customer issues efficiently by identifying needs, explaining available solutions, and ensuring ...