Customer Service Representative

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Job Description:

· Sales and Sales Support

o Supports and initiates follow-up actions by contacting customers (first and second line) and informing them about products to contribute to effective customer communication.

o Answers questions about product assortment, applications, production based on standard products, quoting prices and delivery times.

o (Re)negotiates contracts with customers for renewals regarding price, specifications, and delivery within defined parameters and standards set by Sales to maintain customer relationships meeting volume, quality, and price requirements.

· Order processing and data manage...