Job Description
Customer Service Representative Travel Retail - Hybrid
Location: Barcelona, Spain
The Customer Service Representative is the first point of contact for customers across multiple markets, delivering exceptional service and resolving inquiries efficiently. This role involves handling a wide range of complex customer issues, delivering exceptional service and resolving enquiries efficiently, whilst working collaboratively with Supply Chain teams.
**Core responsibilities:**
+ First level Customer and Commercial care and support, in local language, responding promptly and professionally to customer enquiries via multiple communication channels, providing information and resolving complex issues, as required.
+ Lead the resolution of escalated issues, troubleshoot complex problems and provide innovative solutions to customers.
+ Order management of all order types to invoice for customer groups, ens...
Location: Barcelona, Spain
The Customer Service Representative is the first point of contact for customers across multiple markets, delivering exceptional service and resolving inquiries efficiently. This role involves handling a wide range of complex customer issues, delivering exceptional service and resolving enquiries efficiently, whilst working collaboratively with Supply Chain teams.
**Core responsibilities:**
+ First level Customer and Commercial care and support, in local language, responding promptly and professionally to customer enquiries via multiple communication channels, providing information and resolving complex issues, as required.
+ Lead the resolution of escalated issues, troubleshoot complex problems and provide innovative solutions to customers.
+ Order management of all order types to invoice for customer groups, ens...
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