Customer Service Representative

Title: Customer Service Representative.

Department: Customer Service

Reports To: Customer Service Manager

Location : North York, ON (Keele St and Finch Ave)

Status : Full-Time (Mon-Fri 9AM to 5PM – 35 hours a week)

Job Summary

The Customer Service Representative – Edit Analyst is responsible for providing excellent customer support to Canadian dealers and sales representatives. This role handles customer inquiries, reviews orders for accuracy before production, resolves issues, and works closely with internal departments to ensure smooth order processing and customer satisfaction.

Key Responsibilities

• Provide professional customer service through phone and email.
• Answer customer questions and resolve complaints in a timely manner.
• Review and verify customer orders/edits before releasing them to production.
• Identif...