Customer Service Representative

The Customer Service Representative maintains all aspects of the customer service relationship including order processing, follow up, delivery co-ordination, identify customers needs, clarify information, research issues, and provide solutions and/or alternatives. This role will be based in Scarborough, Ontario.

In addition to annual initiatives, the key accountabilities of this position are:

Customer Service

• Maintains excellent communications directly with customers, being attentive to individual customer’s requirements and ensuring a pro‑active, efficient response to customer’s needs.
• Answers customer telephone enquires always adopting a polite and professional attitude.
• Provides immediate response to customer queries and inquires, primarily by telephone and then followed up via e‑mail.
• Follows established policies and procedures ensuring standards of service to customers and business objectives are always achieved.