Customer Service Representative

Overview

The Client Service Representative forms the first impression to clients, whether by phone or in person. The Client Service Representative helps to answer telephones, greets clients, schedules appointments, receives payments, prepares patient paperwork, gets weights on pets, escorts clients and patients to exam rooms, and relays client correspondence to/from other practices and specialty practices.

General Responsibilities

• Read and comply with the policies of the Family Veterinary Care of Oakdale Employee Handbook
• Follow all hospital standard procedures and protocols, both current and future, as contained within the training manuals or as written or communicated by doctors or other supervisory staff
• Carry out all duties in a professional and courteous manner and remain respectful and polite in speech, tone, and actions under all circumstances
• Remain flexible and willing to implement new or changing procedures in the...