Customer Service Representative - The Garden (Valle del Cauca)

Job Overview

We are hiring a Q2 Customer Service Representative to deliver high‑quality service in Cali, Colombia. The role involves handling inbound and outbound customer interactions across phone, email, chat, and in‑person channels, and ensuring customer satisfaction with product and policy knowledge.

Responsibilities

• Serve as the main point of contact for customers via phone, email, chat, or in‑person channels.
• Provide timely and accurate information regarding products, services, and company policies.
• Handle customer inquiries, concerns, and complaints with professionalism and empathy.
• Troubleshoot and resolve issues by investigating problems and offering effective solutions.
• Document customer interactions and update systems with accurate notes and follow‑up actions.
• Process orders, returns, refunds, and account updates as required.
• Escalate complex or sensitive cases to the appropriate teams ...