Customer Service Representative, Team Leader

Role Summary: To ensure the bookings and load lists are received within the datelines and information correctly updated. The role will have full control of the services handled including customers’ responses, agents’ coordination, booking and loading confirmation and monitoring.

Employment Type: Permanent

Reports to: Head of North Europe Region

Role and Responsibilities:

• Ensuring timely completion of tasks.
• Ensure that the bookings and load lists are received and updated within the timelines and to follow up closely with the customers for their bookings.
• To have full controlof the services handled and be able to spot missing customers and/or volumes
• Ensure that customers provideconstant quick and appropriate responses.
• Assist Line Managers / Line Manager’s Assistants / Plannersas and when required.
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