Customer Service Representative

Job Category: Call Centre & Customer Service

Job Description

About the role

Are you passionate about delivering outstanding customer service and building lasting relationships? Do you thrive in a fast-paced environment where your technical knowledge and sales skills make a real impact?

Reporting to the Site Operations Coordinator, we are looking for a Customer Services Rep to join our Taupo team and be the friendly, knowledgeable face our customers rely on.

This role is permanent and full time, 42.5 hours per week Monday to Friday, from 7:30am to 4:30pm so your weekends will be free!

Key Responsibilities:

• Serve customers at the counter with professionalism and care.
• Deliver exceptional customer service via phone and email.
• Manage inbound and outbound calls, ensuring timely responses to customer inquiries.
• Prepare and follow up on quotations within set timeframes.
• Provide techn...