Job Description

  • Serve as the primary point of contact for customers, channel partners, and internal teams via phone, email, or meetings. Act as an account manager by providing proactive updates on any changes or delays and offering alternative solutions when needed.
  • Respond promptly and effectively to customer inquiries, including quotations, orders, product availability, pricing, delivery, billing, returns/replacements, complaints, and other documentation requests (, proof of delivery).
  • Prepare and process all necessary documentation to ensure timely and accurate order completion.
  • Collaborate closely with cross-functional teams such as Supply Chain, Warehouse, and Logistics to meet customer expectations. Coordinate with Finance on Accounts Receivable (AR) and Accounts Payable (AP) matters when required.
  • Achieve operational excellence by meeting Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
  • Ensure all order and documentation ...

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