Customer Service Representative

BANKING experience is a must
Assist customers via inbound calls received for account requests/inquiries:
Payment‑related queries:
Remote deposit capture
Payment Center
Positive Pay: Check positive pay, ACH positive pay, reverse positive pay
Business Account Closure
ACH & Wire:
ACH deletion/reversals
Wire PIN acknowledgement
ACH & Wire inquiries
ACH return/settlement
Wire limit change
Additional Account Support
Add user to Payment Centre
Add/remove accounts
Account maintenance
Service & Quality Responsibilities
Meet required criteria for call quality standards
Maintain customer relations with a high degree of internal and external customer service
Possess effective problem‑solving skills to ensure timely problem recognition and resolution
Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures
Record and update customer information via the organization's internal s...