Customer Service Representative

As a Customer Service Associate for our Wireless & Broadband Services account in Taguig, you'll be assisting customers with billing inquiries, resolving technical issues, and offering tailored solutions to enhance their experience with our products and services.

What's the day-to-day vibe like in this role?

• Responsible for handling calls and providing customer support
• Identify and relate with various customer needs and scenarios
• Conduct issue identification and problem-solving meeting customer needs and satisfaction
• Provide customers with cutting-edge service in a friendly, confident and knowledgeable manner
• Remain updated in client and internal processes, technology applications, utilities, and products
• Utilize various internal and client based tools and applications for customer management and servicing
• Conduct data entry, documentation, and case management
• Work and partner with others within a team-...