Customer Service Representative

With 50k Sign on Bonus for January joiners. Valid until January 18 joiners
Day 1 HMO benefits w/ 3 FREE Dependents
Group Life Insurance for Employee
5,000 Medicine Reimbursement for employee.
15% night differential pay
SL is convertible into CASH
Requirements
i. Minimum of 12 months Customer Service Representative experience (Advantage Only)
ii. Total of 1 year BPO experience and above (Advantage only)
iii. Must be amenable for 100% work onsite & Night Shift schedule
iii. Good communication Skills
Major Responsibilities
Responds to telephone inquiries and complaints using standard scripts and procedures
Gathers information, researches/resolves inquiries and logs customer calls
Communicates appropriate options for resolution in a timely manner
Informs customers about services available and assesses customer needs
Background, skills, experience and qualifications
Good to fluent in English, both written & verbal
Proficient with Micros...