Job Description
Role: Customer Service Representative
Job Description
• Assist customers via the inbound/outbound calls received
• Meet required criteria for call quality standards.
• Maintain customer relations with a high degree of internal and external customer service.
• Possess effective problem-solving skills to ensure timely problem recognition and resolution.
• Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures.
• Recording and updating customer information via the organization's internal systems
• Resolving customer queries at first point of contact
• Influencing and negotiating with customers to ensure a satisfactory outcome for both the company and the customer
• Ensure call handling and service quality is maintained
Person Specification
• Excellent telephone manner/interpersonal skills
• A customer focused, enthusiastic and flexible approach
• Ability to work in a targeted environment
Job Description
• Assist customers via the inbound/outbound calls received
• Meet required criteria for call quality standards.
• Maintain customer relations with a high degree of internal and external customer service.
• Possess effective problem-solving skills to ensure timely problem recognition and resolution.
• Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures.
• Recording and updating customer information via the organization's internal systems
• Resolving customer queries at first point of contact
• Influencing and negotiating with customers to ensure a satisfactory outcome for both the company and the customer
• Ensure call handling and service quality is maintained
Person Specification
• Excellent telephone manner/interpersonal skills
• A customer focused, enthusiastic and flexible approach
• Ability to work in a targeted environment
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