Job Description
Description We are looking for a Customer Service Representative to support daily front-counter operations for a Long-term Contract position in Syracuse, New York. This role is ideal for someone who enjoys helping the public, handling administrative tasks with accuracy, and working in a fast-paced service environment. The assignment is expected to continue for approximately 24 months, with a schedule of Monday through Friday, and may be adjusted based on operational needs.
Responsibilities:
• Welcome visitors professionally and create a positive experience for customers upon arrival.
• Review forms and supporting documents to confirm that required information is complete before processing.
• Direct customer flow by monitoring and updating the queue system to keep service moving efficiently.
• Evaluate vision screening outcomes and record qualifying results accurately in the appropriate computer system.
• Provide hands-on assistance to individuals using self-serv...
Responsibilities:
• Welcome visitors professionally and create a positive experience for customers upon arrival.
• Review forms and supporting documents to confirm that required information is complete before processing.
• Direct customer flow by monitoring and updating the queue system to keep service moving efficiently.
• Evaluate vision screening outcomes and record qualifying results accurately in the appropriate computer system.
• Provide hands-on assistance to individuals using self-serv...
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