Job Description
Description We are looking for a Customer Service Representative to support a manufacturing organization in Syracuse, New York. This Long-term Contract opportunity is ideal for someone who enjoys helping customers, managing order-related requests, and working closely with internal teams to keep service operations running smoothly. In this role, you will serve as a key point of contact for customer communications while ensuring accuracy, responsiveness, and compliance with company standards.
Responsibilities:
• Respond to customer questions about product details, order progress, and service-related matters with accuracy and professionalism.
• Enter new orders and update existing order information in line with established procedures and documentation requirements.
• Coordinate with internal departments such as operations, sales, and logistics to address customer requests and move issues toward resolution.
• Escalate customer concerns to the appropriate teams when nee...
Responsibilities:
• Respond to customer questions about product details, order progress, and service-related matters with accuracy and professionalism.
• Enter new orders and update existing order information in line with established procedures and documentation requirements.
• Coordinate with internal departments such as operations, sales, and logistics to address customer requests and move issues toward resolution.
• Escalate customer concerns to the appropriate teams when nee...
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