Customer Service Representative

HyFun, a leading brand in frozen food in India with exports to more than 50+ countries, is seeking to strengthen its Marketing Team. We are looking to fill the Customer Service Representative position based in Ahmedabad.Position/Profile Title: Customer Service RepresentativeGrade: Senior ExecutiveExperience: 5 to 10 yearsLocation: Thaltej, AhmedabadEssential Area of Expertise: Customer query management, complaint resolution, CRM tools, email communicationDesired Area of Expertise: Escalation handling, root cause analysis, knowledge of frozen foodCritical/Special Exposure: Managing large volumes of email-based queries, cross-functional coordination with Sales, Logistics, Quality, and Production teams, and experience in analyzing complaint trends and recommending preventive actionsInternal Interface: Sales Executives / Sales Managers, Quality Assurance Executives / QA Manager, Marketing Executives / Brand Team, IT Support (for CRM and email system issues), Finance (for credit note or ref...