Job Description

Job Title

Customer Service Representative (Spanish-Catalan-speaking) - Onsite - Sports Industry BC01

What You Will Do In This Role

  • Take incoming contacts (via telephone and email) and solve users' demands
  • Log call details onto call management systems and provide response and resolution within SLA
  • Maintain service and product knowledge and expertise associated with applications specific to individual clients
  • Understand the customer profile and maintain appropriate communication in relation to it
  • Ensure contractual SLA is maintained
  • Act as a Brand Ambassador for the company and their products

Your Qualifications

  • Are proficient or bilingual in Spanish and Catalan and have advanced in English
  • Good disposition to work in a customer service environment. As well as teamwork skills.
  • Customer care skills - ability to listen to and understand the customers...

Ready to Apply?

Take the next step in your AI career. Submit your application to Concentrix today.

Submit Application