Customer Service Representative

**International company looking for talent to join our team!
**Intugo in partnership with an American company that is a global leader in Customer Experience Management, connecting brands to their customers through high-quality, omnichannel support.
**Department Overview**:This company has been providing patient-centered care to underserved communities for over 40 years.As a **Bilingual Customer Service Representative**, you will:- Respond to patients' inquiries regarding scheduling, rescheduling, or canceling appointments.
- Provide information about available medical providers and specialists.
- Coordinate patient transportation to facilities.
- Handle inquiries from pharmacies, insurance companies, and medical facilities.
- Redirect calls to appropriate departments.
- Escalate complex concerns to supervisors or managers.
- Ensure compliance with companys privacy and operational standards.
**Training**:- 4 weeks**:2 weeks training + 2 weeks nesti...