Job Description

Position: Customer Service Representative

Number of hours: 40 hours/week
Schedule:

  • Monday – Sunday: 8:00 AM – 4:00 PM PT
  • During product launches, chat may open 1 hour earlier
  • During site-wide sales, chat coverage may extend from 5:00 AM – 7:00 PM PT
  • Flexibility to support weekends and peak periods is highly valued



Key Responsibilities

  • Handle inbound customer support tickets across email, live chat, and messaging platforms.
  • Respond to product inquiries...

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