Customer Service Representative

Position:Customer Service Representative

Department:Corporate Revenue

Closing Date: 06/25/2026

Labour Group: CUPE 59

Posting: 5481

This position is a CUPE 59 position and will be filled in accordance with the Collective Bargaining Agreement. Should it not be filled in accordance with the Collective Bargaining Agreement, external candidates will be considered.

Job Summary

Under supervision of the CSR Supervisor, this position processes documents and responds to enquiriesrelated to utility servicing and billing, property taxes, parking tickets and permits, booting and impounding ofvehicles, general licences etc.

Duties & Responsibilities

• Receives and processes applications, transfers and disconnection requests for utility services fromcustomers at the counter, by telephone and through correspondence.
• Responds to written, telephone and in-person enquiries regarding property tax...