Customer Service Representative

Michelin, the leading tire company, is dedicated to sustainably improving the mobility of goods and people by manufacturing and marketing tires and services for every type of vehicle. Headquartered in Clermont-Ferrand, France, Michelin is present in more than 170 countries, has 111,200 employees and operates 67 production plants in 17 countries. Diversity and inclusion are valued as differentiators that provide value. This role invites you to join our team in the following capacity.

Mission

Is in charge of managing orders, monitoring execution and treating customers’ requests to meet service commitment and improve customer satisfaction.

Day to Day

• Manage Order & Delivery: Captures, records and commits customer orders according to customer needs, agreement and defined service level.
• Propose product alternatives in case of phase-out or shortage.
• If relevant, optimize, p...