Job Description

Job Title: Customer Service Representative

Note: This role is for an 8-month contract.

Job Summary:
The Customer Service Representative role is essential in providing top-tier support for all Salford products and assisting customers with their needs. This role requires passion for helping people, strong technical aptitude, and the ability to thrive in a fast-paced environment. 

Responsibility:

  • Provide comprehensive support for all Salford products, including answering customer inquiries and troubleshooting issues. 
  • Recommend parts and equipment based on customer needs and technical specifications. 
  • Communicate professionally with customers via phone and email, ensuring all inquiries are addressed promptly. 
  • Offer estimates for spare parts and whole goods and assist customers with order placement. 
  • Accurately review and enter customer orders for spare parts and whole goods. 
  • Resolve custo...

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