Customer Service Representative

Department: Customer Operations

Reports to: Water Customer Service Leader

Salary: up to £24,000 DOE

Location: Manchester

The Opportunity

Our Customer Service Representative plays a key role in delivering amazing customer experiences through engaging, quality conversations using a combination of inbound & outbound calls and digital interactions. This role is dedicated to our regulated fresh and wastewater customers from the moment they onboard with us, right up until they leave – and everything in between!

You’ll be working in a fast-paced environment where change is embraced and we work together, sharing best practice to achieve our objectives & targets whilst living our company values.

Key Responsibilities

• Understand and deliver against required objectives and targets delivering amazing customer experiences

• Responsible for the completion of all documente...