Job Description
Description
We are looking for a Customer Service Representative to join our team in Romeoville, Illinois in a contract-to-permanent capacity. This role is ideal for someone who thrives in a fast-paced call center setting, enjoys helping customers, and can communicate clearly across a high volume of interactions. The person in this position will support customers by resolving questions, documenting details accurately, and contributing to service and performance goals.
Responsibilities:
• Manage a steady flow of incoming and outgoing customer calls, providing timely and attentive support related to products, services, and account concerns.
• Listen carefully to each customer situation, identify the underlying issue, and deliver practical solutions or route more complex matters to the appropriate team.
• Enter and maintain accurate records of customer conversations, requested actions, and follow-up steps within company databases.
• A...
We are looking for a Customer Service Representative to join our team in Romeoville, Illinois in a contract-to-permanent capacity. This role is ideal for someone who thrives in a fast-paced call center setting, enjoys helping customers, and can communicate clearly across a high volume of interactions. The person in this position will support customers by resolving questions, documenting details accurately, and contributing to service and performance goals.
Responsibilities:
• Manage a steady flow of incoming and outgoing customer calls, providing timely and attentive support related to products, services, and account concerns.
• Listen carefully to each customer situation, identify the underlying issue, and deliver practical solutions or route more complex matters to the appropriate team.
• Enter and maintain accurate records of customer conversations, requested actions, and follow-up steps within company databases.
• A...
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