Customer Service Representative

Customer Service Representative

Permanent or temporary full‑time positions – Quebec City or Montreal

Build the future with us

Are you passionate about customer service and eager to contribute to a company that puts people at the heart of its priorities? As a Customer Service Representative , you will play a key role in supporting insured clients and brokers, with no sales or solicitation involved. This position allows you to showcase your interpersonal skills in a caring, collaborative, and innovative environment.

What you’ll accomplish with us

In a contact‑center environment, you will be responsible for:

• Responding to incoming calls and emails from our clients and partners (90%)

• Conducting outbound follow‑up calls (10%)

• Explaining, informing, and documenting files based on the nature of each interaction

• Updating personal information and documentin...