Job Description
Description
Job Objective
To greet customers and deliver exceptional customer service assistance and respond to clients quires or requests this entails communication through phone, email, web chat etc. and update necessary systems and details about the interaction and customer details
Job Roles and Responsibilities
Answering telephone calls in a timely manner and providing helpful accurate information to callers. Demonstrate high level of empathy during interactions with the caller. Making outgoing telephone calls to customer/clients to provide further information or to follow up on information previously given if needed. Supporting other functions within the project such as appointment booking, making outgoing calls for appointments, providing specific information, administrative support and more as instructed by line manager. Keeping database up to date En...
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