Customer Service Representative

Job Summary:

We are seeking a friendly, proactive, and detail-oriented Customer Care Representative to join our team. The ideal candidate will be responsible for addressing customer inquiries, resolving complaints, and ensuring high levels of customer satisfaction across phone, email, and chat support.

Key Responsibilities:

• Handle incoming customer queries via phone, email, or chat in a professional and timely manner.
• Provide accurate information regarding products, services, or order status.
• Resolve customer complaints efficiently, ensuring customer satisfaction.
• Maintain customer records and update relevant data in CRM systems.
• Coordinate with internal departments to address customer issues when necessary.
• Follow up on customer interactions to ensure resolution and satisfaction.
• Meet or exceed individual and team KPIs (response time, resolution time, satisf...