Customer Service Representative

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Dutch speaking Customer Service Representative for their office in Porto.  

Position: Customer Service Representative

Location: Porto, Portugal 

Work Model: Hybrid

Employment type: Full-time (Permanent)

Remuneration: Base salary

DUTIES AND RESPONSIBILITIES:

• Provide customer care and technical support for medical devices across European markets
• Troubleshoot and resolve technical issues with diabetes devices and accessories
• Guide patients on product usage via calls, email, chat, and SMS
• Manage order intake, renewals, and documentation in line with regulatory standards
• Apply empathy and active listening in sensitive situations to support patient needs
• Follow established procedures and scripts to maintain safety and compliance.

REQUIREMENTS:

• Native/fluent in Dutch both verbal and wri...