Job Description
Inbound Call Center Representative
This position is 100% onsite Plymouth, Michigan
Job Description
We are looking for a Customer Service Representative to work in a high ‑ volume inbound call center supporting patients, providers, and internal teams.
Primary Responsibilities
+ Handle inbound calls (50–100+ per day depending on complexity)
+ Make occasional follow ‑ up outbound calls
+ Answer questions related to prior authorization, general inquiries, and confidential medical information
+ Deliver exceptional service with empathy and professionalism
+ Accurately enter and update detailed information
+ Use multiple software systems to track and document calls
+ Maintain confidentiality and follow HIPAA requirements
+ Quality and accuracy metrics will be key performance measures
Required Skills & Qualifications
+ 1 year of high ‑ volume call center experi...
This position is 100% onsite Plymouth, Michigan
Job Description
We are looking for a Customer Service Representative to work in a high ‑ volume inbound call center supporting patients, providers, and internal teams.
Primary Responsibilities
+ Handle inbound calls (50–100+ per day depending on complexity)
+ Make occasional follow ‑ up outbound calls
+ Answer questions related to prior authorization, general inquiries, and confidential medical information
+ Deliver exceptional service with empathy and professionalism
+ Accurately enter and update detailed information
+ Use multiple software systems to track and document calls
+ Maintain confidentiality and follow HIPAA requirements
+ Quality and accuracy metrics will be key performance measures
Required Skills & Qualifications
+ 1 year of high ‑ volume call center experi...
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