Customer Service Representative

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Our client, is looking to hire a Customer Service Representative (bilingual Spanish) position supporting brands customers by providing professional and responsive assistance via phone, email, and chat. You’ll support both internal teams and external customers, process orders and returns, and contribute to operational improvements and customer satisfaction.

Key Responsibilities:

Customer Support & Order Management

• Answer inbound calls, emails, and live chats in a professional and customer-friendly manner
• Process orders, returns, sales samples, and quality/service claims
• Create shipping labels and assist with order entry in CRM and ERP systems

Account Support

• Partner with Customer Account Managers to support key accounts and backup Latin America operations
• Assist with quotes, renewals, a...