Customer Service Representative

Job Summary

We are looking for a customer-centric and detail-oriented Voice Contact Center Agent to support customers. The ideal candidate will handle customer interactions over voice calls, providing prompt and accurate information related to banking and financial services. This role requires strong communication skills, a good understanding of financial products, and a commitment to delivering exceptional service.

Key Responsibilities

• Handle inbound calls to assist customers with banking and financial service queries.
• Provide accurate information regarding account details, transactions, and other banking needs
• Handle customer interactions with 0 availability time
• Focus on Key KPI's like Resolution, Customer Sentiments, AHT and other customer experience and financial metrics
• Resolving customer queries at first point of contact
• Adhere to internal policies to ensure compliance with legal parameters as well as comp...