Customer Service Representative

Job Overview

Primary contact between Customers, Field Personnel, Marketing, Pricing, Planning and Warehouse for assigned territory for the Hubbell Construction & Energy and Hubbell Commercial & Industrial prorducts

A Day In The Life

Provides customer service and order management support for an assigned territory by processing and expediting orders, resolving customer and sales representative inquiries, and ensuring delivery commitments are met. Coordinates with internal teams including Planning, Marketing, Quality, Warehouse, and Product Management to address order issues, delivery concerns, and technical product inquiries. Maintains accurate order documentation, monitors open orders and backlog reports, and manages returns, credits, debits, and shipping discrepancies. Supports customers with product information, pricing, lead times, alternative product recommendations, and custom order requests. Promotes customer self-service tools, de...