Job Description

Job Responsibilities:

  • Provide superior customer service and quality technical content via incoming telephone calls in a fast-paced, automated, high-volume contact center environmentOn average, our representatives are responsible for 40-50 calls per day
  • Phone quoting, issuance of new business, endorsements, and renewal policies of personal lines insurance coverageResponsible for cross selling coverage to round out accounts 
  • Assume ownership and timeliness in handling agent requests in an efficient, accurate and professional mannerAbility to navigate multiple systems and applications to research, analyze and resolve agent requests & inquiries
  • Analyze information to make appropriate decisions and solve problems, while maintaining a positive phone experience
  • Ability to learn the basic concepts of personal lines insurance principles and Chubb products (home, auto, valuable articles/collectibles, flood,
  • Work collaboratively wi...

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