Customer Service Representative

Description

The Customer Service Representative will serve as the first point of contact for tenants, addressing inquiries, resolving issues, and ensuring a positive experience with our properties and services. This role requires excellent communication skills, a customer-first mindset, and the ability to handle multiple tasks in a fast-paced environment.

Key Responsibilities

• Serve as the primary contact for tenant inquiries, providing information on leasing, maintenance, billing, and policies
• Address tenant concerns with empathy, resolve issues, or escalate as needed, and ensure tenant satisfaction through follow-ups
• Receive and log maintenance requests, coordinate repairs, and track the completion of service requests
• Maintain accurate records of tenant interactions and generate reports on common issues and customer satisfaction
• Collaborate with teams to improve tenant experience, share feedback, and assist in co...