Job Description

TransPerfect Is More Than Just a Job…
Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.

We are seeking dedicated Global Emergency Call Center Agents to support our clinical trial operations across 60+ countries. The role involves handling inbound and outbound calls and emails, validating emergency medical contact information, and ensuring accurate documentation and escalation for clinical trial sites.

This position requires strong communication skills, attention to detail, and the ability to work in a structured, high-compliance environment. Agents will be part of a global team providing 24/7 coverage.

Key Responsibilities

  • Handle inbound calls (50–100/year) from investigational site staff seeking to connect with Emergency Medical Contact (EMC).
  • Conduct outbound calls and emai...

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