Customer Service Representative

Job Summary

1.Interact with mobile customers thru voice or livechat channel to provide:

• Accurate information about plans and services

• Assist in activating or cancelling their service

• Help in setting up or updating their account

• Answer basic trouble shooting and billing concerns.

• Obtain complaint details.

• Promote and educate customers about self-service options.

2. Record details of customers concern or inquiries and act in accordance to it.

3. Ensure that required changes are made to resolve the queries of the customers.

4. Refer unresolved and pending customer grievances to the concerned departments for further investigation.

5. Review policies and terms to ensure that we resolve issues as per regulations.

6. Acquire and analyse all relevant information to evaluate validity of complaint and identify possible causes....